I see my previous post was removed and now I know why. The CS agent I spoke with changed my plan without my permission. She downgraded my TV package, raised the price and put me into a new 2 year contract without my knowledge or consent. Of course, Verizon insists that I agreed to those terms even though I didn't "because the rep noted it on the account". Of course, they can't change it back either. All because I asked what my renewal options were.
That's crazy and it's criminal. I believe the legal term is "cramming". What are they thinking?
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Agreed. My contract is near expiration and I got several conflicting offers. My mistake was calling Customer Service to ask them to explain my options. After I got off the phone, the agent changed my plan without my knowledge -- twice. She downgraded my TV package, at a higher price, and put me into a new 2-year contract. I had no idea what had happened until most of my channels disappeared.
When I called back the next day, they insisted that I had requested and approved the new terms. Really? More money for less service? Who does that? The new rep went on to say that nothing could be done because they had recorded the conversation and had e-mail confirmation -- another lie.
Anyway, I demanded to speak to her supervisor and waited on hold for more than 15 minutes. After the whole "we can't undo it because the order has already been processed" speech, and a lot of arguing, the supervisor offered to cancel the new contract and make me a month-to-month customer for the duration of my current contract. I did get my original TV package back. I'll be billed at a higher rate but I'm supposed to receive a credit to offset the price difference. We'll see if they stick to that promise.
Now for the clincher. They reduced my internet speed from 100/100 to 25/25, presumably at my request. Thanks, Verizon.