Disconnected service 9 weeks ago, still no refund check

[yvonne_li]

I disconnected my Verizon Fios service on 12/29/2016. My billing statement date is 25 of each month. Since I prepaid for every month, I am supposed to get a credit refund. This was also confirmed by the representative when I called to disconnect my service. But as of today, I still don't see that refund check in my mail.

[kh-gary]

Hi yvonne_li,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing questions, please contact Verizon during normal business hours.