My bill was $242 and I called yesterday and spoke with a representative whom took a $100 payment and reassured me service would not be disconnected since payment was made 8/3/2024. He advised me that $10 would be added to my next months bill since payment was made over the phone. He also set up a payment arrangement to pay remaining balance on 8/6/2024. As of this morning at 0700 my service as been disconnected and I’m not able to speak with ANYONE! I’ve called 611 and the (800) 9[phone number removed per the Verizon Terms of Service] which routes to an automated finance system where I again cannot speak to anyone only gives me the option to pay the amount $142.
I need someone to contact me regarding how this can happen when a payment was made and I told by the Verizon representative who took payment that my service will not be disconnected.
Kelaingram23, we always want to offer flexible payment options to help you stay connected. We'd be happy to take a closer look at your account and review reconnection options, as well as your past promise to pay. To best assist, we'll be sending a Private Message.
~Izzy
We value your time and we are here to help. Please reach out for assistance.
~Geo
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