Disconnected
DaDude1
Newbie

How do you disconnect someones service who has a -$303 acount balance? completely and utterly unacceptable! especially when i proactively tried rectifying the issue before this happened? 2hours later today still being tossed around blindly after 'being put on hold' by mutiple parties thru diff 800#s....  FIOS CUSTOMER SERVICE SUCKS!

You advertise "moving of services" as EASY as 1-2-3 and ever since I recently moved my FIOS service ( literally 5 miles)- i have gone thru HELL with unecessary issues!  UTTERLY RIDICULOUS! @Verizonsupport. wish i had just signed up with Direct TV or Comcast at this point!

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DaDude1
Newbie

I WANT MY SERVICES RESTORED ASAP!!!!!!!!!!!!!! THIS IS FREAKING UNACCEPTABLE! How can a massive technology company justify erroneously disconnecting services of folks that pay their bills on TIME every month for the past 6years!!!!!!!!!!!!!!!!!! And now you cant re-connect as FAST as you DISCONNECTED??? EVEN THO I WAS PROMISED A WEEK AGO, my services WOULD NOT be interrupted????

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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