Signed up for One Bill in June 2013 and was supposed to get a $10 discount. However, its been a year and the discount never appears on my bill. Printed out the documents that show the discounted price when I signed up. Previous contacts to Verizon customer service, multiple transfers between Verizon Wireless and the TV/Internet/Land line reps have not resolved the problem. I understand that the One Bill promotion has now been discontinued, but I believe I signed up prior to the promotion ending and in good faith. If it did end prior to me signing up, why didn't Verizon inform me when I signed up. Very misleading and I am not satisfied with Verizon customer service at this point.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
We didn't hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you need further assistance, feel free to make a new post in the public Forums. We'll be able to continue looking into your issue.
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