I've been trying to dispute a billing charge (rent: set-top box) since Sept 2016!!
I've attempted to contact via chat, email and phone and still no resoution!!
We were NEVER told about the rental fee when we transferred our service.
One rep told me she would escalate this to her Manager since I asked for the phone conversations (with the original rep to be retrieved -
I know the phone calls are recorded for
"quality training purposes").
And yet, I still have not received a response from anyone.
This is horrible and unethical service.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.