For the third time in the last two months, my landline service has failed. The first two times took several days to fix, and I am waiting for my appointment for it to be restored for the third time, which was scheduled for nine days after I reported it. How do I go about getting credit for the extended time that I have been without service? I can understand losing a few hours here and there, but it is unreasonable to think that I would have to pay full price while having no phone for around two weeks within a two month period.
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