Don't be fooled a contract means nothing to Verizon

Fool me once shame on you....Fool me twice shame on me....

I canceled my first go round with Verizon Fios because they refused to give me the $300 gift card.  Apparently I'm not the only one as this is perhaps the hottest topic on these forums.  Fortunately for me Verizon was nice enough to extend to me a "deal" for my troubles.  If this is offered to you don't do it, the aggravation simply isn't worth it. 

Since signing up for their "deal" I have not had one bill correct. I contacted them after my 8/7/2013 bill and was given a $10 adjustment. According to customer service I had to wait two billing cycles to see if the correction was made.  Nope!!!!   So I called back after my 11/7/2013 bill.  They once again agreed that I was overbilled and provided a credit for $11.11.  But once again two billing cycles go by and now the bill is even worse as they now increased box top rental fees without providing any notice.  I have a contract specifically stating what my box top rental fees are supposed to be for the two years of the contract.

Seriously,  if you signed me up for a triple play bundle contract for $104.99 why can't you just charge me $104.99 instead of $109.99?!?!?!?!?!??  All I'm asking is that Verizon HONOR THE CONTRACT THEY OFFERED ME....Nothing more nothing less.  

Its getting old calling up every other month for billing issues.   

Re: Don't be fooled a contract means nothing to Verizon
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Don't be fooled a contract means nothing to Verizon
Customer Service Rep

Hello anthonycarl1,

Unfortunately due to non response we will close the private thread. Sorry we couldn't get both discounts for you. If you ever need anything else, please let us know in a new public thread.

Thank you,