Double billed

Im having the same problem and cant find a solution and I have a fixed income and they double billed me so I had to come off od direct pay to avoid this. Verizon please help. I dont have all night to sit on the phone or with Avatar.

I can t afford this. The cable source I use tries this every month and I spend hours with them. I think its a markeing ploy.

PPPPPllleasee help me...!

Re: Double billed
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Double billed
Customer Service Rep


Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,