Double order Cancellation
VerishoW
Enthusiast - Level 1

I tried to sign up for the Wireless plan (bring your own smartphone),
but the first time it didn't work with a message saying that there was an error due to a problem in the system.

The second time the next day it worked.
I then checked my credit card billing and it seems that I was charged for the first operation.

Can I cancel the first operation and get a refund?
When I enter the order number in Track my order, I get an error.
I have not created a my verizon account yet.

What should I do?

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Re: Double order Cancellation
vzw_customer_support
Customer Service Rep

Thank you for bringing this to our attention! If the first order was properly cancelled out, then any payments made should've been refunded at time of cancellation. I would recommend reaching out to our Sales team, so they can locate that order and see what it's doing. They can be reached at 800-256-4646 and are open from 8am until 10pm EST, except on Sundays when they open at 9am EST.*Matthew

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Re: Double order Cancellation
vzw_customer_support
Customer Service Rep

Thank you for bringing this to our attention! If the first order was properly cancelled out, then any payments made should've been refunded at time of cancellation. I would recommend reaching out to our Sales team, so they can locate that order and see what it's doing. They can be reached at 800-256-4646 and are open from 8am until 10pm EST, except on Sundays when they open at 9am EST.*Matthew

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