E-gift card password does not work
Jshim
Enthusiast - Level 1

I tried to use the e-gift card but the password does not work.  I called and was transferred six times over the course of an hour and 38 minutes. When I finally talked to someone I was reassured that a new e-gift credit would be sent out in 3-10 days.  I waited 12 days after NO response and called again.  I was again transferred to at least five different people until after 22 minutes my call was dropped..  in the mean time I received a message with a web address for my problem.  I typed in my response and have yet after a week heard back.  How long besides an eternity does one need to wait before you can actually get a response?  Would it be quicker to ask for help on a news site?

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Re: E-gift card password does not work
LawrenceC
Moderator Emeritus

Hi Jshim,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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