I have been a Verizon customer for years now . As an IT professional ,I opted in for the 50 MBPS FIOS .
After 10 months , i had to move about a couple of miles away into an apartment , where Verizon only has a high speed (2MBPS) internet . I called in to get the service cancelled , and the representative on the phone told me there was no ETF incase if i took a Verizon home phone service .
I told her i already have 4 phone lines and an Ipad on Verizon and another fios 50 mbps on my home in california . she confirmed there will be no ETF charged on the account .
Now after a week of disconnecting the service , I am hit with a 97 $ ETF fees . I called in and Cathy (the manager) told me that this is a corporate policy and it cannot be waived .
The representative lied to me - or Cathy is lieing to me . Why is there such a conflict in their statements ? . I have seen people getting their fees waived because verizon not having the same service in the new location .
I already pay verizon for 4 phone lines and a tablet ,which T-mobile will happily give me ETF to move to their service . Plus TimeWarner will pay me the ETF to change my service to theirs . Verizon has **bleep** me off soo badly that i am thinking to throw them out completely , i refuse to be ripped off . They will lose a 400 $ + spending customer every month for their stupid 100 $ ETF . And Cathy replied that she will be glad to .
This is customer appreciation that you get from Verizon.
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