I recently moved out of state (east coast to west coast) and attempted to transfer my Fios service to my new address which Verizon doesn't offer service. I have attempted to complete the ETF waiver form and submit the proof of residence on 4 different computers, and 6 different browsers on 3 different operating systems. Every time I go to "Upload" the document in the built in photo uploader, no matter the operating system, or browser, it says "C:fakepath/document" and won't accept the file. I then get an email from verizon saying that they didn't receive the proof to accept the ETF. This is an insane run around which I have spent the better part of an entire week trying to resolve with no luck. I have spoken to people at the verizon store who say you can only submit the document online and when I call support (i've called 5 times) they all send me the same link to the broken upload form. As far as I can tell, this is intentionally done to keep the ETF fee even though I would like to continue my service with verizon. I will be cancelling my wireless plan due to this as well unless this can be resolved. Any help at all would be terrific.
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