Earbud Black Friday || Rebate Unpaid

[akrmrr2009]

Hello Community-

I am reaching out to the wider Verizon community as I've seen this issue raised but no resolution.  

For Black Friday 2022, I ported four (4) lines from a competitor to Verizon.  During this time period, Verizon was running their Black Friday specials.  Of which, a free pair of Beats Fit Pro was part of the incentive for each new line. 

"This season only Verizon gives you a free 5G phone plus, another great gift like a tablet, smartwatch, and earbuds, all on us.1"

I paid for the headphones in advance and was told by the online chat specialist (Justin) that they would be free: 

"Justin: And if you buy Beats Earbuds, you can get a full rebate for the price, essentially getting them for free.
12:52, Nov 25"

 I have followed up with Verizon customer service a number of times, and was told that a rebate escalation form has been submitted.  But I have yet to hear of any resolution, or rebates issued for those other customers that have raised this same issue.  I am hoping that someone reach out to discuss and help resolve this issue for me.  

Does anyone have any advice or positive news to share on resolution?

[justbeu1028]

I am still waiting for a resolution and did not receive one. Called many times and no one knows how to resolve this! its unacceptable.

[akrmrr2009]

Thanks for your response. I'm not surprised as I've seen similar topics posted.

What is our recourse? Or actions to take?

I've called a number of times with NO notable actions or responses.  Chatting with an agent is like talking to a bot. 

Any successes to share out there?

[vzw_customer_support]

Hey, we are here and ready to assist with all of your issues, please Private Message us in order to proceed!

*Jorge

[akrmrr2009 · Accepted solution]

I am happy to report that this issue has been resolved.  After numerous calls with customer service, rebate center and others the rebate has been issued.   The solution was handled via a Verizon Customer Service from this forum.  I sent a DM and had resolution within an hour. 

 I am happy to report this positive outcome, and that Verizon was able to resolve this issue.