I have also been trying since 12/21 to get my echo/prime promotion redeemed. I have literally been given 5 different numbers to call and done 8 online chat sessions. How do i get this resolved?? I got an e-mail yesterday to redeem the offer before it expires. I found that insulting as i was waiting for a phone call from a supervisor that has still never come. I just became a new Verizon customer in November and am not lovign my first customer service interaction. In total I have wasted 6+ hours of my life on hold or on chat with this...
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