Empolyer Discount Refused
amync
Newbie

Was anyone else told by verizon that they would get a discount on their plan due to an employer affiliation program? I kept waiting for the discount to show up on my bill. Finally called and verizon says no my plan is already discounted so I'm not eligible. Total opposite of what they told me when I signed up. Any suggestions? Cutomer service is no help. Guess once you sign the contract they can say anything they want.

Thanks

Amy

0 Likes
Re: Empolyer Discount Refused
LawrenceC
Legend

Hi amync,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Re: Empolyer Discount Refused
Verizon_Support
Customer Service Rep

Thank you for allowing us to look into this matter for you.  If you ever have any additional questions please feel free to create a new thread. 

Thank you, 
-Amanda_M 

0 Likes