I have only been a Verizon customer for 6 days. In that time after spending 2 hours in the store signing up for service, it took another 7 and 1/2 hours (so far) fixing the errors that were caused by the individuals opening my account.
Just when I think there's a light at the end of the tunnel... Comes the first bill... 6 days after opening the account.
On that bill is a 3rd line that I never asked for, as well as an "equipment charge".
It's going to be to another few hours on the phone to hopefully fix the 3rd line problem.
But for this purpose, why am I being charged $69 for an equipment charge??
We are new customers. We had intended to bring our own phones over, but were told that we should take the "free"ones. (2, not 3). Turns out they weren't free and we DID have to pay for part of those phones that we didn't need. (Check your invoices people. I'm sure we aren't the only ones they (original word rejected, begin with the letter s, so let me try a different one ) "dishonestly dealt" with this. I swear I felt as if I had been at a car dealership, worn down to the point of exhaustion but all I wanted to do with the end was just get the heck out of that store and I didn't look closely at my invoice until the next day.) OF COURSE there is a restock fee if we return them to the store. In other words, screw us!
I would think paying for free phones, having to correct everything from the name to the tax ID number to the gosh darn address over hours through different departments because the original salesperson probably went to work stoned that day, and tacking on an extra line without notice.... And then there's the fact that different departments can't speak to each other within the Verizon system. And, certain departments can't even text or email me on my account while others can.
And while we're at it, today, I was working in an area where I had no service at all.
Since and the service isn't as good as they purported it to be, Verizon clearly doesn't have system integration between its departments, and the customer has to literally complete their own service setup around the errors of a Verizon representative sitting across the table from me..... What equipment am I exactly being charged for????????
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