I cancelled my account and returned my equipment using the box that was shipped to me, but I keep getting bills and phone calls. How do I get my account cleared of the equipment return fee. I moved with the military back in April to an area that doesn't have Verizon Fios, so I received the box to return my equipment and returned it promptly. Unfortunately I didn’t save the receipt from UPS with the tracking number. Verizon called every month to ask about the equipment, and I would tell them that I’ve returned it, and they write a note and say thank you. This happened all summer until I received a bill from the collection agency. What do I have to do to fix this?
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