Equipment Return issue?

Today I received an email stating that the set top boxes were received but there is a missing equipment list that is empty. Is this normal? The router was included inside the same UPS box the set top boxes were returned in but is noticably absent from either list. Any help on this appreciated.

Thanks in advance, I've included the email received below.

"This is to inform you that we have received some, but not all, of your equipment. To date the following item(s) have been received:

(Rent): HD Set Top Box 1 {edited for privacy}

  • (Rent): Set Top Box 1 {edited for privacy}

    The following equipment has yet to be received. You must return the equipment undamaged to Verizon by May 29, 2015 or you will be charged as follows:

  • To review or make changes to your account, you can visit at any time.

    We value you as a customer and look forward to continuing to serve you.


    Your Verizon Team

1 Reply
Moderator Emeritus

Hi panda2house,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.