Equipment Return

[cherie1811]

Consider this an executive complaint.

 

 am also sending copies to the Attorney General.

 

How can all these customers say be saying the exact same thing?

 

I recently applied for a home equity loan and was denied because of the  "seriously delinquent"  bill from Verizon. I've never been seriously delinquent on anything so had to pull my credit report to figure out the problem. 

 

I switched from Verizon cable/phone/internet to Knowlogy cable/phone/internet  on February 22,  2012 after an expecially horrible "customer service" experience with Verizon. 

 

In March 2012 I sent ALL the Verizon cable equipment (router, two remotes, two cable boxes)  back using the Verizon box and the Verizon prepaid postage label. Verizon  have since refused to provide tracking numbers for their own shipping labels. 

 

In June I recieved a bill for $500 including extra charges through March 12,  2012 (I disconnected Verizon service 2/22/12) plus equipment charges for equipment they say I never returned.

 

The interesting part here is they say they are missing two pieces when I sent them five pieces. How do they have some,  but not all,  of what was sent in the same box????  

 

Does this not prove Verizon did indeed receive the equipment in question???

 

Thanks, 

 

Cherie181

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.