Equipment charge

I have a $142 fee for services and equipment on my bill this month  from so I called Verizon and was told to call direct tv for answers no one had any. I did pay a few days late last month and if that voids the free equipment I was promised I would like to know.

I have had nothing but problems since signing up for the bundle with direct tv and Verizon the Verizon employee that set me up for the package attached the wrong direct tv package so I wasn't eligible for the bundle in the first place so I grossly overpaid for about 6 months and lost any credits towards my bill when it was bundled after the waiting period. I would not recommend Verizon to anyone.

Re: Equipment charge
Moderator Emeritus

Hi Kdanna,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.