Equipment return fraud

I moved out of FIOS service area and thus terminated my service. I returned (1) Router along with (2) Cable Card in the same package using Verizon's prepaid package. However, I got email from Verizon stating they only received Router but not Cable Card.  I called twice and everytime VZ told me they will investigate, but nothing actually happened. 

I read through some pages on this forum and found this is Verizon's typical fraud practice. Anyone know who should I contact /report?  Attorney General's office is not too far from my home, I may try that first. Does anyone know how to file complaints to FCC to report Verizon's fraudulent practice ?


Re: Equipment return fraud
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.