I disconnected my Verizon home internet July 12 of this year. I was having issues getting Verizon to send an equipment return box to my house, so customer service said bring it into the store. July 20 I brought it into the store and returned it. October 1 I receive and email that I owe 200$. I can't login or get through the bot to customer service because my account was de activated. I went into the store and waited over an hour for the manager to tell me he will reach out once the issue is resolved. Went back in the next day after not hearing anything and his co workers said he was in the back on an important phone call - I waited an hour and had to leave. I told them please have him call me - I'm not sure where this stands. This proceeds to happen 5 days in a row with no contact from the manager. October 8 the money is withdrawn from my account! Finally on day 6 I receive a text from Connor the manager saying you'll receive a check in the mail in 2 weeks. I said please call me i have questions and the address on my account is outdated. He says he is busy on an important phone call. Go figure.
Moral of the story is Verizon took 200$ from my bank account and there was literally nothing I could do about it. If i wouldn't have noticed the withdraw I would have been none the wiser. Also, if i didn't have 200$ to give, as many Americans don't, I'd be in real trouble!
I just feel defeated on this and I've wasted hours of my life just to get completely blown off by the local store manager. Who refused to connect me with his supervisor.
Hi JacksonRamsey01, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
