My mom was on our phone plan and decided to try Verizon home internet back in October of 2024, only to find a better deal and cancel all together within the same 30 days of signing up. She returned the equipment that was sent to her and I received an email from Verizon on 11/14/2024 stating the equipment has been received by them and that there are no additional actions needed.
Fast forward to MARCH of 2025, Verizon added an additional $200 to our bill for this โunreturned equipmentโ with no notice or anything, just decided to charge us for equipment that was already returned after acknowledging they received it.
I call Verizon when I see the charge come out of our bank account and after an hour of going back and forth with customer service, the agent finally understood what I was explaining and told me a refund was on its way and it would take five business days. GUESS WHAT NEVER CAME.
I call Verizon about two weeks later (I was giving the benefit of the doubt and gave the refund some extra time but it never came). I spoke to a representative and had to re explain the whole situation, to which they again acknowledged that this was an error and that since too long of a time frame has passed, they can refund me by giving a $200 discount on my next billโฆ fine. I agreed. Whatever.
Itโs been two billing cycles since then. GUESS WHAT NEVER CAME. No credit was applied to our bill and we are still out $200 that they had no right to charge.
I am going to end up contacting the department of consumer affairs and the BBB at this point. This is ridiculous.
Kmmartin, we appreciate you having given us the benefit fo the doubt. You have been working on this for far too long and we are here to help. We will be sending you a private message so we can help in regards to this issue.
-Rosie
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