Dear Verizon Representative,
I am writing to you regarding an ongoing, lengthy issue that I have had regarding an old Verizon DSL/home phone service.
Currently, my account is listed on all three credit bureaus as being "In Collection" for $79 opened in 11/2015. I have spent nearly twenty hours speaking with representatives from Billing, the recovery department and have received absolutely no resolution or progress with the matter. While I understand that the current strike may have an impact on the extremely long wait-times and poor outcome, I can not continue to waste so much time and effort into this with no tangible gain.
The greatest amount of information that I have been able to glean is that there may have been an erroneous opening of a second phone line on my account, after I de-bundled my billing from DirecTV while I was out of state in November. Shortly thereafter I cancelled my account, but was continued to be billed for two months thereafter. After spending an inordinate amount of time co-ordinating with Verizon customer service representatives, I was told in no uncertain terms to hold off on paying my bill until they were able to process a credit to my account. This credit was due to the fact that they verified I had cancelled my service properly and had fully paid my prior to that point. I was told endlessly that there would be no impact on my credit, and that this would not be reported to the credit bureaus - which I am quite sure that you could quickly verify by listening to these recorded phone conversations. Furthermore, once the final bill was processed, I promptly paid the full, verified balance.
I'm asking that someone please take the time to properly review this case and assist me in the removal of this derogatory information reported to the credit bureaus. I have consistently and diligently put in the effort to satisfy my billing requirements, and am extremely upset, discouraged and dismayed by the seemingly endless phone calls, interdepartmental transfers and incredibly large sacrifices of time I have had to put forth - especially over such a nominal bill amount.
I would very much appreciate a quick and comprehensive response, with a specific set of instructions that will allow me to be done with this arduous, taxing task. I am currently trying to purchase a home and additionally finance a new auto loan, and this collection is impacting my credit so strongly that I may not be able to do either. This account was absolutely closed during the time that it is being reported as "in collection" to the bureaus, and as I'm sure you can easily see, I have made so many efforts to make satisfy this bill and be in full compliance with your company. Thank you so much in advance.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.