Erroneous outstanding account balance sent to collection agency

I am EXTREMELY frustrated with Verizon! 

After 15+ years as a loyal Verizon FIOS residential customer (and NEVER having a late payment), I moved to a new home in an area where the service is not available.

I canceled my service (back in June, 2019) and per Verizon's instructions, I dropped all of my TV/Internet equipment at verizon store and was provided with a form documenting receipt. And texted Verizon with proof of new address. I got email from verizon at 7/17/2019 and stated (Quote below):

"Thanks again for sending us your information. After reviewing your account, we've determined that you'll not be billed an early termination fee for disconnecting your Fios® service.
No further action is needed on your part. "

And surely following month we got cancellation bill $152.48. Since then, I have tried to reach Verizon more than 10 times and agent all stated to looking into the issue. Agent I talked most recently told me he will take care the issue and follow up with it.

Now we got a collection letter from Sequium Asset Solutions, indicating the balance of $152.48 is still outstanding.

This is the most ludicrous expereince I've ever had with a "service" company, and a very simple error on the part of Verizon has now resulted in a very serious issue with my credit rating.

Is there any hope for a big company like Verizon to fix its error?

1 Reply
Moderator Emeritus

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.