Error Canceled and forced to pay

I am so frustrated and still on HOLD. I called to tell fios on a recorded call this morning  I'm moving in 7 days and to cancel my service on Sunday. June 23rd clearly to the person.Well I get home and all my service is OFF. Sat on hold for 30 minutes, with the number my TV said to call...then tried another number that I called earlier and got ahold of someone- sat on 3 calls lasting hours..forced me to order fios again even though my contract wasn't up for 16 months and I that I asked to turn off 6 days from now they've told me would be Sunday morning so I know she knew the date I said. CLEARLY fios messed up. They said sorry NOTHING we can do.. wow..just WOW. when I told the Rep that is unacceptable and to find a solution for their mistake, now, They are having me run my credit AGAIN pay $195 for NEW SERVICE for 5 days AND it's still not back on after all of that! To top it off they wouldn't even give me the $10 auto pay discount because I have no internet now to get the email! I just cannot believe how horrible this is I have to two toddlers with no tv no internet that we paid for faithfully for almost 3 years on auto pay. I've repeatedlyasked for a manager with no help. I'm so disappointed and angry. This is the worst experience I've ever had with cable service. Ever. 

Re: Error Canceled and forced to pay
Moderator Emeritus

Hi Helpme911,

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