I need the contact number for the escalation team. I have spoken to several agents and a supervisor with my issue, all with different tones, attitudes, and information and none provided me a refund. I ended my service at my previous address on october 3rd. The next installation date for my new address was october 20. The agent told me i wouldn’t be charged for october 3-20 since i wouldn’t have service, and they can’t charge me for a service i’m not being provided. Lo and behold, $75 was removed feom my account through auto pay. I called again and they told me the agent never ended my service on the 3rd, and that internet only isnt prorated so i would have paid the $75 anyway. This is ridiculous since the previous agent never told me it wasn’t prorated. They flat out lied, and when i spoke to a supervisor they said they can’t issue me credit because it’s not prorated. Ok, i understand that, but someone lied to me. I shouldn’t have to pay for their lies. I need a refund immediately.
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