I am a new customer; I have been trying since April 8th to get my bill corrected. (There is an extra line that needs to be removed) I have spoken with multiple representatives that assure me they will take care of this and call me back to make sure it is fixed. Needless to say, it's not fixed and no one has called me back. At this point I'm ready to pack up all the equipment and send it back to Verizon. Can anyone tell me who I need to talk to, to get my account straight. I have messaged the rep who originally helped me, and she will not respond. Any help at this point is appreciated.
Welcome to the Verizon family, Suzen1221. I'm so sorry to hear that joining us hasn't been the stellar experince you expected and deserve. I will be happy to take a look at your account to see what's going on and make sure it's set up correctly. As this requires account details, we will be sending you a Private Message.
-Melissa
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