The following FAQ appears on the Nursing discount page (www.verizon.com/featured/nurses/)
Because this offer has no expiration, as long as you're actively employed as an RN, LPN, nurse practitioner or respiratory therapist with a valid nursing license, you don't need to renew your Verizon nurse discount once it begins. Discount re-verification is only requested periodically. If requested, you can renew via the same verification process you followed when you first enrolled.
Even though this explicitly states there is no expiration, I was told by a billing agent that this discount stops one year after enrollment. Our account showed the discount was removed a couple of months previously, plus we were charged an additional $20 for the month preceding its termination. Essentially, we did not receive the discount for 2 months. We received no notice that the discount was ending or it was necessary to renew it. The billing agent was only able to apply a single $20 discount to our account, not the full $40 we were charged in excess.
Since there is no way to communicate the inaccurate FAQ to anyone at Verizon, I'm hoping a moderator will eventually see this. Also, Verizon needs to review it's discount termination notification protocols to ensure they are still working (even though this FAQ states "...you don't need to renew your Verizon nurse discount once it begins.")
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