FIOS Account Management

I am having issues accessing my information after logging into my account. After logging in I select services to manage my TV. I select ‘manage’ next to My Fios TV Plan. After selecting ‘change channel pack’ I get a message of ‘We are looking up your account information and checking for available services. This will only take a minute’ with a dotted circle below it. Everything to this point is perfectly fine.

However, I immediately am sent to an error page with the below comment. I have tried to reset cookies, tried on multiple devices/browsers, but nothing changes. I called Verizon help and am only pushed amongst different teams (customer support, technical, etc.) The same happens if I try to manage internet. Everything seems unavailable since I renewed my two year agreement with someone via chat, but I don't know what to tell Verizon support for someone to actually fix my issue. Any thoughts appreciated.

Please contact the Verizon Local Business Office

We’re Sorry we’re unable to continue your order at this time.                                    Please try again later or contact your local Verizon Business Office for assistance.              

1-800-VERIZON (1-800-837-4966)"

1 Reply
Moderator Emeritus

Hi Prender,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.