FIOS Activation Fee: Not Waived

I signed up for FIOS internet over the phone and was told that because the Verizon FIOS bundle option seen here: states that the internet activation fee is waived, I would get a refund for my 59.99 activation in the form of a prepaid credit card.  She did this obviously because I could have just as easily done it online.  It's been 4 months and I haven't received the prepaid visa card yet.  When I called Verizon Fios, the representative immediately offered to refund me 1/2 of the activation fee -- apparently I am not the first person to complain about the bait and switch. If you are going to tack it on without telling me, at lease remove it once I call about it, especially considering that you are offering the same deal online.  How do I get a refund for the entire activation fee?

Re: FIOS Activation Fee: Not Waived
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.