FIOS - customer service reps were clueless on helping me to get my security deposit refund

I have spoken to 3 different CS reps to get an update on my security deposit refund after almost 3 years using FIOS. They all said I met the requirement to get the refund, but, they also all said they need to research on the "how" and would call me back shortly. The last call I made was at least a week ago. So far, I did not receive any call from Verizon.  It took at least an hour each time to connect to a real person on the phone.  Each time, they would transfer me to different numbers and eventually dropped my call. I used to think highly on Verizon's customer services. What a disappointment!

I’d appreciate any help on getting my $250 back.

Re: FIOS - customer service reps were clueless on helping me to get my security deposit refund
Contributor - Level 1

Hi FS_Philly,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.