FIOS internet upgrade price different on order confirmation page
gorecki
Newbie

Hi,

I've had FIOS Internet 50/50 with an upgrade to 75/75 tacked on for a while now.  I just looked into upgrading again, and chose 100/100.  The quoted priced was 79.99 for the first month (and the same for months 2-24 with a 2-year agreement) this included some discounts (a $5 and $20 for the 24 months).  So I added it to my cart, and everything still said 79.99/mo, but once I confirmed the order it jumped to 104.99.   I would not want the upgrade at this price, so I just want someone from Verizon to verify what my bill will be.  I have screenshots of the before and after if that helps any investigating.

Edit: My order confirmation email says I do have the $5 discount, bringing it to 99.99, but this is still far from the $79.99 that I thought I was signing up for.

Thanks for any help.

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Re: FIOS internet upgrade price different on order confirmation page
CRobGauth
Community Leader
Community Leader

This is a peer to peer support forum.

Have you tried calling customer service?

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