Switched to FIOS about 4 months ago. Checked my bill this month and FIOS price suddenly doubled (while my Regional Essentials stayed the same).
I would appreciate some help with this.
P.S. What's the point of the "forum system" and why can't we start a support case directly without a forum post?
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
I was hoping for " issue has been escalated to a Verizon agent" reply, which seems to be pretty standard here on most threads.
Always prefered text/emails but I guess I will have to call Verizon by phone after all. Oh well.
i think u can start a support case from the troubleshooter on the support page or maybe the "repair status" page, check for link at bottom of page, then when it says no open tickets found, aren't there ways to report an issue?
OK i see that going to Verizon.com/repair only has troubleshooters for phone Internet and TV problems and they've left out billing troubleshooters, how convenient ! so, how do you open a trouble ticket for a billing issue? anyone?