I too am being billed for multiple set top boxes and DVRs that we do not have in our possession! We only own two televisions, but have discovered that Verizon has been billing us for four! You can clearly see that two of these devices are not receiving any signals, and when a tech was recently in our home he pointed out the discrepency.
Verizon refuses to correct the problem, becuse they say that we can't prove that we don't have all of the units in our possession...what???? They also won't send a tech out to confirm this. Insane!
The customer service rep, Akisha (no last name) is so rude that she can't get off the phone fast enough.
I think this is a scam that goes along with automatic bill pay and paperless billing! Verizon figures that you're not looking at your bill anyway, so what's a few more dollars!
We were told they don't give refunds! **bleep**.
We plan to report this scam to the Better Business Bureau- this seems to be too common an occurance!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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