Reason why am I here is verizon customer service/escalation team drives me carzy since last week. I have placed my order 3 weeks back and was told my installation fee is waived and no need to pay $99. To my surprise got the bill last week and the installtion fee is included. Post that, I have called customer service and also spoken to escalation team, but they denied nobody gave the promise and asking for email/proof for the instaltion fee waived. Apart from money, here comes the big/bug part - TRUST IS BROKEN AND VERIZON SIMPLY WANTS CUSTOMER MONEY and they dont want to listen to you!
Really?? So going forward do I need to get an email confirmation from you? I asked them to replay the audio if they would have saved it, during my conversation with one of their customer respresenative, when I was placing the order initially. Also spoke today to another lady with escalation team but with no different answer. I have asked her to transfer me to her supervisor, but she told there is no one beyond her. COME ON! So was I talking to the CEO of Verizon? Is this how you treat customers??
Full of lies and fakeness, so unhappy why I have swithced to verzion rather I could have stayed with my previous service provider.
Can I expect someone with full authority look into this and give some sensible response?
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