To Whom It May Concern,
I have been a Verizon customer on the Senior Citizen plan for approximately 4 yrs. I wanted to get a new phone for my grandchild and on October 26th I entered a local store to complete this task. I informed the sales associate of my intentions and I wanted to exercise the offer of upgrading my phone for a free one with an additional line. After reviewing the available phones for upgrade and additional phone we settled on a Samsung S23 Ultra and a simple Motorola Edge for my grandchild.
He also offered the Internet service and tablet in which I thought were great options allowing me to keep my bills in one place with one service. He assured me that I had 30 days to return. The end the transaction believing that what he said was true I signed on the bottom-line. I paid approx. $287.00 that day and waited patiently for him to transfer data from old phone to new one.
Approximately, 5 days later I receive a bill for 514.00 from Verizon. Only to find out that I was responsible for purchasing 2 brand new phones. Think about it…why would I purchase a 1100.00 phone and give you my old one! Then purchase another phone valued at $250.00 and add a line. Is there any logic in this transaction?
I never connected the internet service or open the box of the tablet so I returned them to you as soon as I received the return labels. However, I was still obligated to pay for all of this including activation fees that clearly shows you that I NEVER activated either devices.
It’s unfortunate that this practice is allowed or the old bait and switch. Tell the customer one thing and actually sign for something else. I pay my bills so I have paid over $900.00 to Verizon in the last 2 months and still have 34 months to go of payments for services that you advertised and every other Cell Phone service advertise of free phone with trade-in of qualified phone.(Samsung S10) in perfect condition.
I hope that someone would care to look into this matter. I spoke with 3 customer service reps to no avail.
Start a new topic or ask questions in the open forum.
