I've noticed over the past few months that I've suddenly been running out of data on my 5 GB grandfathered plan every single month. Verizon prompts me to add either 1 GB or 3 GB extra for $10 or $20. After adding data to my plan multiple times over the month, I decided to start independently tracking my data usage. I am very strict about consuming only minimal data over cellular and make sure to use my WiFi for high data activities.
After tracking my data independently, I noticed that there are 910 MB blocks of data usage that show up only on Verizon's tracking, and not my own. They are never marked with a time, unlike every other line item in the data usage chart. Verizon is stealing data from me and forcing me to add data to my account, while also encouraging me to upgrade to an unlimited plan. They have already stolen $60 over the past 6 months since my plan was grandfathered in.
I have reported this issue to the FCC. If the problem isn't resolved this month, I will be switching to another carrier.
We want to make sure that we're tracking your data properly and we'd hate to see you leave the Verizon family. We'd like to work together so we can make sure this gets resolved. We'll send you a Private Note so we can gather more information.
~Jesse
Have old shared 2GB plan. Recently received back to back to back notifications from Verizon that I was running low on shared data (3.56GB, 2 GB Monthly and 1.56 GB Carryover), then that I had exhausted the data, then that I had exhaused four "automatic" boosts (I didn't know that was enen a thing). Over the course of 10 minutes, according to Verizon, one of my lines used over 7GB of data. I don't think this is even possible, especially for a phone that wasn't being used for streaming or any other data intensive use. Immediately before the excessive use it was being carried in a hardware store and during the excessive use period it was being transported in a vehicle, not streaming.
Verizon says they can't identify periods of use for troubleshooting but they have no problem figuring it out for billing. They said the issue has been escalated and to expect a reply in 7 to 10 business days. Ridiculous. Will see what, if anything, they find.
@Anonymous wrote: Have old shared 2GB plan. Recently received back to back to back notifications from Verizon that I was running low on shared data (3.56GB, 2 GB Monthly and 1.56 GB Carryover), then that I had exhausted the data, then that I had exhaused four "automatic" boosts (I didn't know that was enen a thing).
Thank you for reaching out to us here and for sharing this information with us. We understand how important it is to understand where usage is coming from, especially if there is usage that is higher than anticipated. Many things can cause high usage that may not be anticipated like automatic application updates and software updates. You shared that an escalation was submitted on behalf of your account. Please let us know here if you have additional concerns after receiving an update.
-Andi
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