There's a tendency with new accounts to add auto-pay and let them do their thing. I just checked my Verizon bill and realized I've been charged an additional $25 since June for:
Additional Services & Equipment
Pick your premiums - 2 Pack
Looking back, I realized I feel for the old classic "add a free feature and then have it expire trick". I don't even have my cable connected to my TV and already pay for HBO via AppleTV.
I chatted with a Verizon representative who completely disappeared when I asked to accelerate the issue to a manager :
I completely realize that it's my fault for not diligently checking my bill every month. It's just extremely dishearting to not be able to trust that what you are told you will pay, you will pay. I found out I can switch our internet providers in our apartment building, so I'm working on doing that now.
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