FiOS Billing atrocious

[fixrman]

In August, I "upgraded" to Verizon Quantum; Verizon had been overbilling me for Internet services, so agreed to upgrade me to Quantum speeds at no charge, $65.99 for the next 12 months. In August, national TV advertisements announced a free upgrade to Speed Match. I have yet to get that upgrade. Today I open my email to find that Verizon is trying to bill me $72.99 for the "service" This isn't the first time Verizon has engaged in sneaky billing, it is at least the fourth. When I originally signed up for FiOS in 2007, the charge was $39.99 a month. I have been a loyal Verizon internet customer since the early DSL days and have recommended Verizon DSL to may people who have signed up for the service, one even was a Verizon employee who didn't have it! The prices for FiOS are now beyond ridiculous. With the $72.99 bill I just received, it is almost double the price in just six years. I can no longer tolerate this situation. Comcast can supply me with 105M service for $59.99 per month with no incentives to switch. They previously offered me $29.99 for 12 months and $39.99 for two years. I don't want to hear baloney about "shared connections" and "FiOS is better quality"; Verizon cannot deliver the speeds they promise. I have performed speed tests - real world speed tests, not the joke Verizon has for speed tests, if they even work - many times a day. My last mile speed is indeed fast, but that is only to New Jersey. In California, I go back to the slowest DSL speeds. Apparently Verizon's pathways or nodes are very poor cross country. I just spent quite some time on a chat {edited for privacy} with a representative who claimed I could get the new, free router which would give me the faster Speed Match. Turns out that in order to get the "free router", I have to pay an additional $25.00 a month, plus pay for shipping of the new router and sign a two year deal. I don't have a problem with a two year deal, but two years is shorter for Verizon, I imagine. My current "deal" is supposed to be for 12 months and they are already raising my price $7.00 in just under two months?? I also am not paying more for already over-priced service. Verizon, what are you playing at? I agreed to service that you provide. I gave you the ability to auto bill me, so you aren't even waiting for money from me. No late payments, but I am "rewarded" with a $7.00 increase in billing for service that I am not even getting. I have had enough. This issue gets fixed today or I will no longer be a Verizon customer. I will also be posting this on Broadband Reports.com and lowering all of my ratings on Verizon FiOS, because of the unethical billing practices. Like I said, this isn't the first time, but it will be the last. This ends today!

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.