I have a Verizon customer for 7 years. For the last 5 I have not been in contract. I called a few months ago to get my landline removed. When speaking to the representative, I clearly stated I just wanted to remove my landline, no new contract or agreement. Representative understood, and explicitly stated this is not a contract or agreement when going over my order. I agreed to the order, and had my landline service removed.
I called today to have my service cancelled, and to my surprise, I was told that I signed a 2 year contract the day I got my landline removed. I explained to the representatives today that I did not ask for an agreement, and the representative who removed the landline made sure that this is not a contract. The representative and the supervisor I spoke with today explained they cannot do anything about it, and I need to pay $290 for cancellation. I asked to have the fee waived due to the the representative lying to me. They denied.
I would like to file a complaint for Verizon allowing one of its representatives to lie to a customer and tricking me into signing an agreement. Where can I file this complaint?
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