File a complaint


I'm not sure if this is the right forum but I am so angry at this point, I will try anything. I disconnected my service with Verizon Fios on Jan 13th because I was moving out of state. I dropped off the equipment and received a confirmation email. On Jan 24th, I get an email that they auto paid my bill. I called and spoke to a very nice rep, which is rare, and he explained that was an error and reversed the charge and told me that I would be receiving my final bill prorated from Jan 1 - 13. I haven't received any bill from Verizon until 2 days ago, I called the 800 number today only to be advised that my account was sent to collections for $75.93 which is a full month. I called the collection agency, as I couldn't speak with anyone at Verizon and I got tossed around 3 times until someone there felt bad for me and tried to help as best she could. I have never in my life been sent to collections, much less for a bill that I never received in a timely fashion and when I did receive the bill it was for the wrong amount.

Please tell me someone at Verizon can assist with this??

Re: File a complaint

Hi umxd032,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.