Fios Account-difficult to get help

[audiotech]

I've been with Verizon for many years and have always been happy with the service --until now-

Signed up for Fios internet service mid last year as they were offering a good discount $20 off for two years and another $20 off for one year.  Making my payment $29.99 per month for internet service.  A good deal and very happy with Fios.

This January I wanted to sign up for Fios TV service for just one month.  In doing so I checked with the online chat as I didn't want to loose any promotional discounts I was getting just to sign up for TV service for a month.  I was told that any promotional discounts would carry forward to my new account and I should go ahead and sign up using the month to month plan.  I went ahead and paid for and got the TV service--Later that month I called to cancel the service and was then told that the information I was told was incorrect and that my new 15/5 internet price would be $69.99.  When I explained that that wasn't what I was told originally the customer service rep basically said tough there was nothing they could do.  So I am left paying $40 a month more for the same service I was receiving last month.  I have since been trying to talk to a person that may be able to help me get what I was told I could get.  All I want is my account terms to be put back the way they were.  I cannot believe that the simple act of adding and paying for TV service for one month could effect my bill in such a way.  I have even tried to cancel my entire Verizon internet and phone service online but can't even do that as I just get a message saying I need to call customer service.

I have tried to call customer service but am constantly put on hold, transferred with no outcome.  I was just given a number to call that was supposed to be for the Retention Dept but that number is out of service.   Is there anything or anyone I can talk to that can help me or answer my questions.  Verizon Fios service has been great---I don't want to loose it.  Verizon customer service has been terrible and will cause me to cancel my service.

[ElizabethS]

Hi audiotech

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.