I have had Fios Internet, tv, phone for 14 years. On 7.14.24 I upgraded my legacy plan with tv preferred to mix and match TV most. For some unknown reason, I was not billed for TV most until my 9.24.24 bill. I was back billed for TV most for period 7.29.24. I am OK with that since I requested the upgrade. What I dispute is back bill charges for the same period for MRDVR enhanced. First, I was already billed for MRDVR enhanced for this same period on my 8.24.24 bill. So, duplicate charge. Second, MRDVR enhanced is free with TV Best. So, I should not be billed for MRDVR enhanced, or doubled billed, but should receive a refund. If am being billed for TV most for period 7.29.24-9.24.24 I should not be billed at all for MRDVR enhanced for that period, since it comes free with TV Most. On my 8.24.24 bill I was also fully billed for all TV connections for period 7.29.24-9.24.24. With TV most, 1 TV connection is free, so if I am being billed for TV most for that period, I should be reimbursed for charges for 1 of the connections I was previously billed for that period. In spite of multiple chat attempts, I have been unable to convince agents that there is anything wrong with my 9.24.24 bill. For backbilled TV most, I should be reimbursed for previously paid services that are free with TV Most. I was not. I was rebilled for the same charges again.
I have been told that Vz has denied my claim $86.39 in overcharges without explanation. I do not understand why it is OK for verizon fios to double bill me for services that should be free. I have also experienced being given a loyalty "discount" that instead of decreasing my bill by $10, instead increased my bill by $20!!! I have also experienced other disappearing discounts I was given on my 9.5 order. And I get conflicting statements from agents ranging from you will see the discount on your next bill. I did not. Or we have never given that discount in spite of what is on the order I agreed to and also what is on supposedly official verizon guidance on the my verizon web and also what is displayed on my account on my verizon web page. I am not happy with these bill increases over what I agreed to on the 9.5 order. Nor am I happy with Vz double charging me. I have alternatives to Verizon for my internet and I will be exploring them.
Hi rob126, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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