Fios Early Termination Fee

my brother is a mentally challenged (since birth) adult in foster care under the State of Massachusetts….as his guardian I pay his bills…I called and made changes to his $250/mo Verizon Fios bill last December…in the confirmation email in fine grayed type at the bottom was a disclosure that by agreeing to the change, the 2 year contract would renew….the representative did not mention that during the phone call…the State or Massachusetts requires that my brother contribute 75% of his disability income toward his support…that does not leave my brother a lot of money for personal items or entertainment…I have requested that Verizon Fios waive the early termination fee but to no avail…now my brother in in collection with Convergent Outsourcing….I contacted them but the want permission from my brother to speak to me….I live in FL… brother is in Massachusetts…Verizon Fios should be called out for continuing to pursue this debt under the circumstances…

Re: Fios Early Termination Fee
Moderator Emeritus

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.