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Fios + Mobile Discount not Being Applied to Fios Bill

implex_
Newbie
‎09-02-2023 12:13 PM

My Fios bill fails to apply the $24.99 discount that should appear for users with both Verizon Fios/Mobile accounts:

current_Fios_bill.PNG

 mobile_plan.png

This is the third month in a row that this issue has occurred.  I had to call support in July and August, and they were able to successfully apply the $25 adjustment:

previous_adjustments.PNG

As much as I love talking to support, I'd rather not have to call every single month to get this issue resolved. I'll eventually call them again, but figured I might as well post here too, in case anyone has dealt with this before.

To other forum users: has anyone experienced this before and had it resolved?

To Verizon: I have the INC number from my call in August. Please IM me.

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An Accepted Solution is available for this post.
kh-gary
Moderator Emeritus
‎09-02-2023 04:25 PM

Hi implex_,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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