I recently moved and signed up for the Triple Play $79.99/month promotion. Every advertisement - online, TV, Print, etc. all advertise that the $90 standard setup charge is waived, HBO included for 1 year, and DVR free for 2 years. I moved to a building that apparently has a Fios "rep" that called me prior to my move to let me know he would be the contact to setup my Fios service if I chose to subscribe to it. - never informing me I had the option to call Fios myself for instalation and sign up. After seeing the Triple Play promotion I let the rep know I would be going with that plan and the date I would be moving in for the instal. I was never informed by this rep that by speaking to him I would not be receiving the promotions advertised everywhere. I litterally had a 30 second conversation with this rep and told him myself that I would be signing up for the Triple Play promo I found online. Apparently that was all he needed to authorize the contract and installation for me - a 30 second conversation in which I told him what I would be siging up for. Now according to Fios customer service because of my 30 second conversation with this rep I am not privy to any of the promotions included with the Fios Triple Play that is advertised everywhere and now have to pay the $90 standard set up fee, pay extra for DVR service and for HBO. At no time was I informed I would not have access to any of the promotions advertised because I spoke to this rep. This is ridiculous and I'm using this forum as a last resort for some kind of restitutions before I pay my first bill that includes the $90 setup fee and cancel service for this dishonesty. Any feedback is appreciated. Thanks.
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