Just brought four phones over to Verizon. I cant seem to get the charges/discount correct. The Fios and wireless teams cant talk to each other for some reason, so i am stuck for 6 hours now trying t chat between the two and have gotten nowhere. Does Verizon have an escalation dept that can handle both Fios and wireless? Thanks!
Welcome to the Verizon family, I'm sorry to hear of your troubles with getting your discounts in place. While we are the wireless side here we wanted to see if you still needed assistance with this matter. We will be sending a Private Note.
-Melissa
No luck. Does anyone have a number to the executive resolution team? They tried to chat but it was useless. Thanks!
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