Last month I decided to upgreade my Fios Tv and internet and discussed with the verison rep on the phone what exactly my bill was going to be every month and I stressed the pointh that I did not want to pay any higher than the agreed upon price.
When I recieved my first bill I expected to pay the extra $20-30 increase that was promised over the phone (although it was a partial month bill so maybe even expected a little bit less).
I was shocked to see that my bill had gone up an additional $100 from what I was paying previously. I immediately felt like I had gotten the old "bait and switch" tactic bestowned upon me and couldn't believe after how much I stressed to the rep on my initial conversation that I was being charged for a laundry list of items that were never mentioned to me.
I called in after recieving my ridiculously overcharged bill, and spoke to another customer service rep who explained to me what all the extra charges came from which were credits and debits and prorations (which none made any sense) from previous service and new service that somehow added up to over 70$ more than my promised bill. Had this been mentioned to me I would have never upgraded my service. I would go even further and say that I was lied to in order for Verizon to sell a service upgrade. Now all they have done to resolve is say "Im sorry nobody told you about those charges."
In my opinion this is fraunulent business practice for Verizon to allow this to continue as after reading many other postings related to the same issue it seems to be happening every day.
I have been a loyal verizon cuistomer for over 15 years and mow have formed a very negative opinion of verizon service that I will share with everyone I know.
Hi richardsp10,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
Whe should I expect someopne to reach out to me about my issue?
Its been 4 days and all I got is your generic response that you say to anyone that has posted a complaint. Doesnt make me feel like a valued customer. Maybe I should look to another provider for help?
A lot of us are in the same boat as you. I would recommend sending a complaint to the BBB. It is very simple.
Similar problem here. After first year, my second year (still under agreement) was supposed to increase $10. But my bill went from $121 to about $150+ (can't remember exact amounts). After much debate and digging with customer service, I was informed I had initially been talked into more equipment than we really needed and for the second year, the extra DVR box was no longer covered either (another $20+). End result (last summer) was that customer service told me that rather than force me to swap out the box I was using, he would go into my account month and delete an extra $10 from my bill manually at billng time. (And as a courtesy, gave me some premium channels we didn't really want or need). For about 3 months, I would receive voicemails from the customer service rep informing me that he had made the adjustment to my bill, and I would pay the lesser amount -- no problem.
After about 3 months, I noticed no more voicemail messages, and my bills were up again. I tried paying the lesser amount, assuming the manual correction would eventually catch up. Even tried calling customer service again. But NO! THe extra amount was tacked on every month thereafter and was quickly mounting as an unpaid portion. After 2 or 3 separate, lengthy, frustrating, FRUITLESS calls to customer service, I was told that those 3 months were a limited action (no logical reason given) - and that for the remainder of my contract, I was expected to pay the extra charges. Believe me .... if I could have quit Verizon then and there without penalty, it would have been a done deal. I've been biting the bullet since last summer, reluctanlty paying the higher rate. NOW it's time to renew. Well, Verizon.... you'd better make me an offer I can't refuse - 'cause as much as I've always LOVED 'my verizon,' we may be parting ways reeeeal soon. Like, in WEEKS.
As much as I hate changes, and as much as I've loved Verizon in the past, as a "new customer" to other sources, I may find more for less - since Verizon doesn't seem to give much weight to loyalty-
Hi citizennnn,
Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
If any good comes of it, I'll be sure to post ... but I guess I shouldn't hold my breath.
Good thing I didn't hold my breath!! still waiting....waiting....waiting. Did YOU hear from them?
Still nothing. This is unacceptabe service.
Hi richardsp10,
Thanks for letting us know. We are following up to make sure you are contacted.
....and waiting and waiting. All I see in this thread is MORE lip service. No one's contacted me by email, phone, snail mail, private message or hologram. tsk tsk
Thank you for letting us know. We will send another note.
I am in the same boat here too.
Signed up for 2 years and a few months into the contract, I received a bill with the increase on rental equipment (5 boxes from 38.99 to 43.99) and a router rental (from 5.99 to 6.99). That is 6 per month or $144 for 2 years.
Calling customer service is completely pointlessโฆ Sometimes they just transfer you into the queue with the new calls and you start all over, or just hang up on you, or just state that no one can help you and this increase is allowedโฆ
When did you hear that a rental increase is legal while being under contract?
This is like renting an apartment, renting office equipment, or renting a car and no one is allowed to increase rental rate while under contract.
Still waiting for someone to contact me. I have not heard anything yet and my bill is now overdue because nobody has reached out to help me resolve this issue so I can pay the correct amount.
Thanks for letting us know. We will send another note. Have you checked your spam/junk folder?
you can try their verizonfios page on facebook..... dont follow the links there for service or support cuz that sends u to the "contact us" page here, just post your problem on the main page ...response is fast, but often ends with a "this problem is more complicated and a verizon rep will need to speak with you directly. Please call 1-800-VERIZON..."
It is 2024 and Verizon is still being doing exactly what you wrote about in 2015. It's 2024 and Verizon is still up to their tricks. Every time a customer service rep misrepresents something and the next one contradicts that, Verizon does not have a way to fix it. Verizon misrepresents deal or you have not done anything and the bill mysterious takes a hike up. Verizon discounts for a month, but that does not solve the problem going forward. I have spent in the last year at least 2-30 hours on billing. Verizon bundle deals with discounts on FIOS connected to phone and discounts, but when something goes wrong that removes a discount, the two department can't communicate with each other as it is so compartmentalized. At this point there has been so many hands, misrepresentation or maybe lies one after the other, it seems no way to fix it. But since Verizon mispresented things or complicated things, or lied, there is a way to fix it if they wanted to and if they honored what they represented. It was off from day one really. It is a mess and because things are done over the phone, there is now paper work. I have asked for recordings of all phone conversation, surely Verizon monitors their employees in some way, or at least written information on all calls and actions taken to the account. Crickets, more or less they do not know how to do that or won't do that because they will be caught in their lies, switch and bait deals, and underhanded dealings which might be from being devisive or not training their employees. No two employees will tell you the same thing or give you the same information, It has take me a year to get someone who could figure out why I could not see my FIOS bill. I am frustrated and I am not taking this. I will go to FCC and any other means available. And it is not like Verizon has not lost a lawsuit being underhanded, if you bill changes mysterious, the customer rep that fixes it makes it worse or does it for just one month, and it goes on and one, let's get together and get some help. Surely if we all complain to FCC, Verizon will take it more seriously. It is not like paid for my time dealing with their continous web of lies and non-sense. They bank on that, that people work and are busy and won't fight it.
Start a new topic or ask questions in the open forum.
